Shipping policy

Shipping Range

  • Countries: We currently ship within the United States, except to Alaska and Hawaii.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the United States: Free standard shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 5:00pm (GMT-05:00) Eastern Standard Time (New York).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6-9 business days to receive your order.
  • Holiday / Peak Season Delays: During peak periods (eg: Christmas, Easter, etc), delivery times may be longer. Check our website for updates.

Shipping Process

  • Reliable Courier Services: We typically ship via USPS and FedEx.
  • Insured Shipments: All shipments include basic insurance against loss or damage in transit. Claims require proof of damage (photos) and must be filed within 14 days of delivery. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
  • Questions: Our support team is ready to assist with questions about tracking your order. Contact Us .

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@swiftstockup.com
  • Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 5 business days.

 

Contact Us

Swiftstockup
Address: 11166 Fairfax Blvd Suite 500 Fairfax, VA 22030
Phone: 804-593-0166
Email: info@swiftstockup.com
Your questions and feedback matter to us, and we aim to respond within 48 hours, Monday - Friday 9am-5pm EST.